Topic Last Modified: 2010-11-07
The following table describes the Response Group user model that you can use as the basis for capacity planning requirements.
 Note: |
|---|
| The numbers in the following table assume that you use 16 kHz, mono, 16-bit Wave (.wav) files for all response group audio files. If you use other file formats, such as Windows Media Audio (.wma), the numbers may vary. |
Response Group User Model
| Metric | Per Enterprise Edition pool (With 8 Front End Servers) | Per Standard Edition server |
|---|---|---|
|
Incoming calls per second |
16 |
2 |
|
Concurrent calls connected to IVR or MoH |
480 |
60 |
|
Concurrent anonymous sessions (without IM) |
224 |
28 |
|
Concurrent anonymous sessions (with IM) |
64 |
8 |
|
Active agents (formal and informal) |
1200 |
1200 |
|
Number of hunt groups |
400 |
400 |
|
Number of IVR groups (use speech recognition) |
200 |
200 |