Topic Last Modified: 2011-02-01

The Response Group Call List Report provides a detailed look at individual calls received by the Response Group application.

Filters

Filters provide a way for you to return a more finely-targeted set of data or to view the returned data in different ways. The following table lists the filters that you can use with the Response Group Call List Report.

Response Group Call List Report Filters

Name	Description
From	Start date/time for the time range. To view data by hours, enter both the start date and time as follows: 1/1/2011 1:00 PM If you do not enter a start time, the report automatically begins at 12:00 AM on the specified day. To view data by day, enter just the date: 1/1/2011 To view by week or by month, enter a date that falls anywhere within the week or month that you want to view (you do not have to enter the first day of the week or month): 1/3/2011 Weeks always run from Sunday through Saturday.
To	End date/time for the time range. To view data by hours, enter both the end date and time as follows: 1/1/2011 1:00 PM If you do not enter an end time, the report automatically ends at 12:00 AM on the specified day. To view data by day, enter just the date: 1/1/2011 To view by week or by month, enter a date that falls anywhere within the week or month that you want to view (you do not have to enter the first day of the week or month): 1/3/2011 Weeks always run from Sunday through Saturday.
Workflow URI	Enables you to limit the returned data to the specified Response Group workflow. To use this filter, enter the Workflow SIP address. For example: sip:helpdesk@litwareinc.com
Calls	You can select one of the following call types: Received Calls Successful Calls Offered Calls Answered Calls Transferred Calls

Metrics

The following table lists the information provided in the Response Group Call List Report for each call received by the Response Group application.

Response Group Call List Report Metrics

Name	Can you sort on this item?	Description
Caller	No	SIP address of the caller.
Workflow	No	SIP address of the Response Group workflow.
Start time	No	Date and time that the call started.
End time	No	Date and time that the call ended.
Response code	No	SIP response code sent when the session failed.
Diagnostic ID	No	Unique identifier (in the form of an ms-diagnostics header) attached to a SIP message that often provides information useful in troubleshooting errors.