Topic Last Modified: 2011-02-17

This topic describes Device Update Web service events along with their causes and resolutions, if any. You can view these events in Windows Server Event Viewer.

UPDATER_E_FILESTORE_FULL

ID Severity Description Cause Resolution

65001

Error

The file share for storing device and client update images is full.

There is not sufficient disk space for the system to write image or log files to the disk.

Free up disk space on the share by deleting files or moving them to a different location. Also, ensure that the Web Services account has write permissions on the log files.

EVENT_DEVICEUPDATER_STARTED

ID Severity Description Cause Resolution

65002

Informational

Device Update Web service has started.

Informational

Not applicable

EVENT_DEVICEUPDATER_STOPPED

ID Severity Description Cause Resolution

65003

Informational

Device Update Web service has stopped.

Informational

Not applicable

DEVICEUPDATER_INITIALIZATION_SUCCESSFUL

ID Severity Description Cause Resolution

65004

Informational

Device Update Web service has initialized.

Informational

Not applicable

DEVICEUPDATER_INITIALIZATION_FAILED

ID Severity Description Cause Resolution

65005

Error

An exception occurred during initialization of Device Update Web service.

Internal error.

The initialization has failed, probably due to an error in reading data from WMI. Examine the details of the associated event log entry to determine the potential cause of the error, and contact Microsoft Customer Service and Support.

UNABLE_TO_ACCESS_DEVICEUPDATER_WMI_SETTINGS

ID Severity Description Cause Resolution

65006

Error

The system is unable to access Device Update Web service Windows Management Instrumentation (WMI) settings, and Device Update Web service will stop running.

Administrator rights and permissions may not be configured correctly, or Device Update Web service may not be installed correctly.

Ensure that the administrator rights and permissions have been configured correctly. If user rights and permissions have been configured correctly and you continue to get this error, reinstall Microsoft Lync Server 2010 (Standard Edition) or run the Front End Pool wizard (Enterprise Edition) again.

DEVICEUPDATER_WMI_SETTINGS_CHANGED

ID Severity Description Cause Resolution

65007

Informational

WMI settings have been changed.

WMI settings have been changed. If you make a configuration change to Device Update Web service, this event should appear in the event log within approximately five minutes.

If you do not see either the expected event or the configuration change take effect, it may mean that the link between WMI and Device Update Web service is not functioning. To correct the problem, restart the service by using IISRESET.