Topic Last Modified: 2011-01-31

Quality of Experience (QoE) records numeric data that indicates the media quality and information about participants, device names, drivers, IP addresses, and endpoint types involved in calls and sessions. For details, see Planning for Monitoring in the Planning documentation.

Use the following procedure to enable QoE for your whole organization or each site in your organization.

In order to enable QoE you must first install the Monitoring Server and connect it to a Monitoring back-end database. For details, see Deploying Monitoring.

To enable QoE

  1. Log on to the computer as a member of the RTCUniversalServerAdmins group, or as a member of the CsVoiceAdministrator, CsServerAdministrator, or CsAdministrator role. For details, see Delegate Setup Permissions.

  2. Open a browser window, and then enter the Admin URL to open the Lync Server Control Panel. For details about the different methods you can use to start Lync Server Control Panel, see Open Lync Server Administrative Tools.

  3. In the left navigation bar, click Topology, and then click Server Application.

  4. On the Server Application page, click the service with QoEAgent in the Name column, click Action, and then click Enable Application.

    The QoEAgent is enabled by default.