Topic Last Modified: 2010-10-01
A hosted voice mail policy provides information to the Lync Server 2010 ExUM Routing application about where to route calls for users whose mailboxes are located on a hosted Exchange service.
|Hosted voice mail policies are required only for Lync Server integration with hosted Exchange UM. They are not needed for integration with on-premises Exchange UM.|
Hosted Voice Mail Policy Scope
Hosted voice mail policy scope determines the hierarchical level at which the policy applies. You can configure hosted voice mail policies with the following scope levels:
- The global policy can potentially affect all users in
the Lync Server deployment. If a user is enabled for hosted
Exchange UM access and has not been assigned a per-user policy, and
if a site policy has not been assigned to the user’s site, the
global policy applies. The global policy is installed with Lync
Server. You can modify it to meet your needs, but you cannot rename
or delete it.
- A site policy can affect all users that are homed on the
site for which the policy is defined. If a user is configured for
hosted Exchange UM access and has not been assigned a per-user
policy, the site policy applies.
- A per-user policy can affect only individual users or
groups. To enforce a per-user policy, you must explicitly assign
the policy to individual users, groups, and contact objects.
|In most cases, only one hosted voice mail policy is required. You can often modify the global policy to meet all your needs. If you deploy multiple hosted voice mail policies, all such policies have per-user scope.|
Hosted Voice Mail Policy Attributes
A voice mail policy defines two attributes that the Lync Server ExUM Routing application inserts in the request URI of an INVITE message that is sent to the hosted Exchange UM implementation:
- Destination: The fully qualified domain name (FQDN) of
the hosted Exchange UM service. This value is used by the
on-premises Lync Server Edge Server for routing purposes.
- Organization: The FQDN of the tenant on the hosted
Exchange UM service that homes your Lync Server users’ mailboxes. A
voice mail policy can contain multiple organizations. If more than
one organization is included in the policy, this attribute must be
a comma-separated list of the Exchange Server tenants that home
your Lync Server user mailboxes.
|The tenant administrator of your hosted Exchange UM service will provide the necessary values for your Destination and Organization attribute settings. To configure your policy, you must run the New-CsHostedVoicemailPolicy cmdlet or use the Set-CsHostedVoicemailPolicy cmdlet to modify one that exists (for example, the global policy).|
For details about managing hosted voice mail policies, see the Lync Server Management Shell documentation for the following cmdlets:
Per-User Voice Mail Policy Assignment
If your hosted voice mail policy is defined with per-user scope, you must explicitly assign it. You can run the Grant-CsHostedVoicemailPolicy cmdlet to assign the policy to individual users or groups.
For details about assigning or removing a per-user hosted voice mail policy, see the Lync Server Management Shell documentation for the following cmdlets: