Topic Last Modified: 2010-12-14

Follow these steps to delete an agent group by using Lync Server Control Panel.

To delete an agent group

  1. Log on as a member of the RTCUniversalServerAdmins group, or as a member of one of the predefined administrative roles that support Response Group.

  2. Open a browser window, and then enter the Admin URL to open the Lync Server Control Panel. For details about the different methods you can use to start Lync Server Control Panel, see Open Lync Server Administrative Tools.

  3. In the left navigation bar, click Response Groups, and then click Group.

  4. On the Response Groups page, type all or part of the name of the agent group that you want to delete in the search field.

  5. In the search results list, click the group that you want to delete, click Edit, and then click Delete.

  6. Click OK.