Topic Last Modified: 2011-04-11

This resource is for first-level help desk agents who support Microsoft Lync Server 2010 clients. It provides a script for opening a service call and identifying the problem the user is having, information about how to resolve the problem, and tools and resources for additional troubleshooting.

Note:
This resource is also available for download. You can download a Microsoft Word document or a local compiled Help file of this documentation from the Microsoft Download Center at http://go.microsoft.com/fwlink/?LinkId=215742.

In This Section

Help Desk Script
Common Issues and Tasks for Lync 2010 Users
Common Issues and Tasks for Users of Other Clients
Tools for Advanced Lync 2010 Troubleshooting
Additional Resources for Troubleshooting Clients

In This Section

See Also

Other Resources



Troubleshooting Clients
	See Also