Topic Last Modified: 2011-02-01

The Conference Diagnostic Report provides an overall trend view of failed conferencing sessions and trend views for each conference modality. Conferencing sessions are communication activities that involve at least three participants. (Activities involving two participants are referred to as peer-to-peer sessions.)

Filters

Filters provide a way for you to return a more finely-targeted set of data or to view the returned data in different ways. For example, the Conference Diagnostic Report enables you to filter on such things as the type of conference being conducted (for example, a Focus-based conference) or by the Edge Server used in the conference. You can also choose how data should be grouped. In this case, conferences are grouped by hour, day, week, or month.

The following table lists the filters that you can use with the Conference Diagnostic Report.

Conference Diagnostic Report Filters

Name	Description
From	Start date/time for the time range. To view data by hours, enter both the start date and time as follows: 1/1/2011 1:00 PM If you do not enter a start time, the report automatically begins at 12:00 AM on the specified day. To view data by day, enter just the date: 1/1/2011 To view by week or by month, enter a date that falls anywhere within the week or month that you want to view (you do not have to enter the first day of the week or month): 1/3/2011 Weeks always run from Sunday through Saturday.
To	End date/time for the time range. To view data by hours, enter both the end date and time as follows: 1/1/2011 1:00 PM If you do not enter an end time, the report automatically ends at 12:00 AM on the specified day. To view data by day, enter just the date: 1/1/2011 To view by week or by month, enter a date that falls anywhere within the week or month that you want to view (you do not have to enter the first day of the week or month): 1/3/2011 Weeks always run from Sunday through Saturday.
Interval	Time interval. Select one of the following: Hourly (a maximum of 25 hours can be displayed) Daily (a maximum of 31 days can be displayed) Weekly (a maximum of 12 weeks can be displayed) Monthly (a maximum of 12 months can be displayed) If the start and end dates exceed the maximum number of values allowed for the selected interval, only the maximum number of values (starting from the start date) is displayed. For example, if you select the Daily interval with a start date of 1/1/2011 and an end date of 2/28/2011, data is displayed for the days 8/1/2011 12:00 AM to 9/1/2011 12:00 AM (that is, a total of 31 days' worth of data).
Pool	Fully qualified domain name (FQDN) of the Registrar pool or Edge Server. You can either select an individual pool or click [All] to view data for all the pools. This drop-down list is automatically populated for you based on the records in the database.
Conference sessions	Indicates the type of conferencing session. Select one of the following: [All] Focus sessions All MCU sessions IM conferencing Application sharing A/V conferencing

Metrics

The following table lists the information provided in the Conference Diagnostic Report for each type of conferencing session.

Conference Diagnostic Report Metrics

Name	Can you sort on this item?	Description
Success volume	No	Total number of successful conferences.
Success percentage	No	Percentage of conferences that completed with significant problems. Calculated by dividing the Success volume by the Total sessions.
Expected failure volume	No	Total number of conferences where an "expected failure" occurred. An expected failure is a failure that is expected to happen. For example, if a user has set his or her status to Do Not Disturb you would expect any call to that user to fail.
Expected failure percentage	No	Percentage of conferences that experienced an expected error. Calculated by dividing the Expected failure volume by the Total sessions.
Unexpected failure volume	No	Total number of conferences where an "unexpected failure" occurred. An unexpected failure is a failure that occurs in what would appear to be an otherwise healthy system. For example, a call should not be terminated if the caller is placed on hold. If that occurs, that would be flagged as an unexpected failure.
Unexpected failure percentage	No	Percentage of conferences that experienced an unexpected error. Calculated by dividing the Unexpected failure volume by the Total sessions.
Total sessions	No	Total number of conferences, including successful conferences, failed conferences (both expected failures and unexpected failures), and uncategorized conferences.