Topic Last Modified: 2011-02-01

The Media Quality Diagnostic Reports provide information about call quality, and diagnostic and troubleshooting information for failed calls.

In This Section

  • Media Quality Summary Report   The Media Quality Summary Report provides overall quality data for different endpoint types, including Enterprise Voice peer-to-peer calls, Enterprise Voice conference calls, and calls that rely, at least in part, on the public switched telephone network (PSTN).

  • Server Performance Report   The Service Performance Report lists the servers that have experienced the most problems, based on measurements of such key quality metrics as degradation, packet loss, and jitter.

  • Location Report   The Location Report provides a list of network locations and a summary of the media quality of the calls that occur at each location. For purposes of this report, locations are based on IP subnets.

  • Device Report   This report provides a summary of devices that are used for Enterprise Voice calls and it includes the average media quality of the calls by device.

  • Call List Report   The Call List Report provides detailed information about phone calls made or received within your organization.

  • Call Detail Report   The Call Detail Report provides detailed information about phone calls made from or received within your organization.