Topic Last Modified: 2012-09-25
Response groups consist of agent groups, queues, and workflows. Response Group queues hold calls to a response group until an agent answers the call.
The Response Groups – Queue page displays a list of all the Response Group queues that are defined for your organization.
Tasks you can perform
You can perform the following tasks from the Response Groups – Queue page:
Create a new queue
Change an existing queue
Delete a queue
The following list describes the commands on the page.
New Starts a new queue.
Edit Opens the selected queue to edit it, selects all queue in the list, or deletes the selected queue.
Refresh Refreshes the list of queues.
The following list describes the fields on the page.
Name The unique name that identifies the queue.
Service The ApplicationServer service that hosts the queue.
Description The description for the queue.
For details about Response Group features and capabilities, see Overview of Response Groups in the Planning documentation. For details about working with Response Group queues, see Managing Response Group Queues in the Operations documentation.