Topic Last Modified: 2012-09-25

Response groups consist of agent groups, queues, and workflows. Response Group queues hold calls to a response group until an agent answers the call.

The Response GroupsQueue page displays a list of all the Response Group queues that are defined for your organization.

Tasks you can perform

You can perform the following tasks from the Response GroupsQueue page:

  • Create a new queue

  • Change an existing queue

  • Delete a queue

UI Reference

The following list describes the commands on the page.

  • New   Starts a new queue.

  • Edit   Opens the selected queue to edit it, selects all queue in the list, or deletes the selected queue.

  • Refresh   Refreshes the list of queues.

The following list describes the fields on the page.

  • Name   The unique name that identifies the queue.

  • Service   The ApplicationServer service that hosts the queue.

  • Description   The description for the queue.

For details about Response Group features and capabilities, see Overview of Response Groups in the Planning documentation. For details about working with Response Group queues, see Managing Response Group Queues in the Operations documentation.