Dial Plan

A dial plan is a named set of normalization rules that translates phone numbers for a named location, individual user, or contact object into a single standard (E.164) format for purposes of phone authorization and call routing.

Normalization rule

Normalization rules define how phone numbers expressed in various formats are to be routed for each specified location, user, or contact object. The same dial string may be interpreted and translated differently, depending on the location from which it is dialed and the person or contact object that makes the call. A set of normalization rules associated with a particular location constitutes a dial plan.

Voice policy

A voice policy associates one or more PSTN usage records with one user or a group of users. A voice policy also provides a list of calling features that you can enable or disable.

PSTN usage record

A PSTN usage record specifies a class of call (such as internal, local, or long distance) that can be made by various users, or groups of users, in an organization.

Call Route

A call route associates destination phone numbers with particular trunks and PSTN usage records. A PSTN gateway is considered a trunk.