Topic Last Modified: 2012-09-05

In Lync Server 2013, support for remote call control scenarios enables users to control their private branch exchange (PBX) phones by using Lync 2013 on their desktop computers. This section describes remote call control features and requirements for deploying remote call control.

Integration between a PBX and Lync Server 2013 makes it possible for users enabled for remote call control to use the Lync 2013 user interface (UI) to control calls on their PBX phones in the following ways:

Ultimately, the capabilities of the PBX that hosts a user’s PBX phone determine the remote call control features that will be available to that user.

Additionally, when a user is enabled for remote call control, Lync 2013 provides the user with the following call information:

Remote Call Control and Enterprise Voice

Although remote call control features are separate from Enterprise Voice features and users cannot be enabled for both, Enterprise Voice provides a subset of features that are also available to users who are enabled for remote call control. If Enterprise Voice is deployed, users who are enabled for remote call control can use Lync to access the following Enterprise Voice features:

  • Make and receive audio calls to another Lync client

  • Join the audio portion of a conference created by a user who is enabled for Enterprise Voice

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