Topic Last Modified: 2012-10-22

By itself, System Center Operations Manager has the ability to monitor only a small portion of the Windows operating system. However, you can extend the capabilities of System Center Operations Manager by installing management packs, software that dictates which items System Center Operations Manager can monitor, including how those items should be monitored and how alerts should be triggered and reported. Microsoft Lync Server 2013 includes two System Center Operations Manager management packs that provide the following capabilities:

The two management packs included with Lync Server 2013 include a large number of enhancements over the management packs used with Microsoft Lync Server 2010. For example, the Lync Server 2013 Component Management Pack is not limited to monitoring Lync Server itself. In addition to monitoring event logs and performance counters for Lync Server, the Component Management pack can also track the performance of, and issue alerts for, crucial items such as:

The new management packs also feature enhanced reporting. New reports for Lync Server 2013 include:

In addition to these predesigned reports, the management packs for Lync Server 2013 automatically report alerts for both Call Reliability (metrics measured by Call Detail Recording) and QoE states (metrics measured by Quality of Experience). If you have enabled Call Detail Recording, you can review Call Reliability alerts by completing the following procedure from the System Center Operations Manager console:

To view Quality of Experience alerts, complete this procedure from the System Center Operations Manager console:

The management packs for Lync Server 2013 now use machine-level discovery instead of the central discovery mechanism used in Microsoft Lync Server 2010. This means that each System Center agent essentially discovers itself and reports its existence to the Central Management Server. Using machine-level discovery simplifies administration of your System Center infrastructure and also allows different versions of the Lync Server management packs (for example, management packs for Lync Server 2010 and management packs for Lync Server 2013) to coexist.