In This Section

Media Quality Summary Report   Provides overall quality data for different endpoint types, including Enterprise Voice peer-to-peer calls, Enterprise Voice conference calls, and calls that rely, at least in part, on the public switched telephone network (PSTN).

Media Quality Comparison Report   Provides a comparison of call quality values for different types of audio calls (for example, calls made over a wireless network vs. calls made across a wired connection).

Server Performance Report   Lists the servers that have experienced the most problems, based on measurements of such key quality metrics as degradation, packet loss, and jitter.

Location Report   Provides a list of network locations and a summary of the media quality of the calls that occur at each location. For purposes of this report, locations are based on IP subnets.

Device Report   Provides a summary of devices that are used for Enterprise Voice calls and it includes the average media quality of the calls by device.

Call List Report   Provides detailed information about phone calls made or received within your organization.

Call Detail Report   Provides detailed information about phone calls made from or received within your organization.

Server Media Quality Trend Report   Provides a way for you to graphically compare up to 5 servers on Quality of Experience metrics such as call volume, poor call percentage, packet loss, and jitter.

The Media Quality Metrics Distribution Report   Provides a graph that shows the distribution values for a Quality of Experience metric such as jitter or packet loss.

Location Trend Report   Provides call quality trend information for network locations.