Topic Last Modified: 2012-04-09

For Lync Online users to place and receive voice calls, they must be enabled for Enterprise Voice on the on-premise Lync Server environment. Perform the following procedures at the central site.

To enable Lync Online users for Enterprise Voice

  1. From a user account that is assigned to the CsUserAdministrator role or the CsAdministrator role, log on to any computer in your internal deployment.

  2. Open a browser window, and then enter the Administrator URL to open the Lync Server 2013 Control Panel. For details about the different methods you can use to start Lync Server Control Panel, see Open Lync Server Administrative Tools.

  3. In the left navigation bar, click Users.

  4. In the Search users box, type all or the first portion of the display name, first name, last name, Security Accounts Manager (SAM) account name, SIP address, or line Uniform Resource Identifier (URI) of the user account that you want to enable, and then click Find.

  5. In the table, click the Lync Online user account that you want to enable for Enterprise Voice.

  6. Click Line URI, and assign a unique, normalized TEL URI (for example, tel:+14255550200). This will be the user’s phone number.

  7. Click Commit.

  8. To finish enabling a user for Enterprise Voice, ensure that the user is assigned the user-specific hybrid voice policy and dial plan.