The Response Group Service has a Client Web Service, which can be used by 3rd party applications to retrieve information about the Agents, their Agent Group memberships, and sign-in status.

The following operations are supported through the client web service:

Service Descriptions

The following list the service descriptions of the operations within the Client Web Service

  • GetAgent:Returns information about the currently authenticated agent.

  • GetGroups:Returns information about the groups the currently authenticated agent is a member of. For each group, the following information is available:

  • IsAgent:Returns true if the currently authenticated user is an agent.

  • SignIn:Signs the current agent into the given group and returns true when the operation has successfully completed.

  • SignInMultiple:Signs the current agent in to the given groups and returns true when the operation has successfully completed.

  • SignOut:Signs the current agent out of the given group and returns true when the operation has successfully completed.

  • SignOutMultiple:Signs the current agent out of the given groups and returns true when the operation has successfully completed.

See Also

Other Resources

Technical Drilldowns