See Also
Call Detail Records (CDRs) can be used to monitor Response Group Service usage. The Archiving CDR Reporter, an Office Communications Server 2007 R2 Resource Kit tool, enables you to capture reports for a predefined set of queries.
The Office Communications Server 2007 R2 Resource Kit Tools is
available on the Microsoft Download Center at
Available Reports
The following list describes the predefined Response Group Service usage reports that are available in the Archiving CDR Reporter:
- A list of calls received by the Response Group Service.
- The total number of calls received by the Response Group
Service.
- A list of calls successfully accepted by agents in the Response
Group Service.
- The total number of calls successfully accepted by agents in
the Response Group Service.
- A list of calls successfully transferred by the Response Group
Service on a queue time-out or a queue overflow.
- The total number of calls successfully transferred by the
Response Group Service on a queue time-out or a queue overflow.