This topic describes Device Update Service events along with their causes and resolutions, if any. You can view these events in Windows Server Event Viewer.
UPDATER_E_FILESTORE_FULL
| ID | Severity | Description | Cause | Resolution |
|---|---|---|---|---|
|
65001 |
Error |
The file share for storing device and client update images is full. |
There is not sufficient disk space for the system to write image or log files to the disk. |
Free up disk space on the share by deleting files or moving them to a different location. Also, ensure that the Web Components service account has write permissions on the log files. |
EVENT_DEVICEUPDATER_STARTED
| ID | Severity | Description | Cause | Resolution |
|---|---|---|---|---|
|
65002 |
Informational |
Device Update Service has started. |
Informational |
Not applicable (N/A) |
EVENT_DEVICEUPDATER_STOPPED
| ID | Severity | Description | Cause | Resolution |
|---|---|---|---|---|
|
65003 |
Informational |
Device Update Service has stopped. |
Informational |
Not applicable (N/A) |
DEVICEUPDATER_INITIALIZATION_SUCCESSFUL
| ID | Severity | Description | Cause | Resolution |
|---|---|---|---|---|
|
65004 |
Informational |
Device Update Service has initialized. |
Informational |
Not applicable (N/A) |
DEVICEUPDATER_INITIALIZATION_FAILED
| ID | Severity | Description | Cause | Resolution |
|---|---|---|---|---|
|
65005 |
Error |
An exception occurred during initialization of Device Update Service. |
Internal error. |
The initialization has failed, probably due to an error in reading data from WMI. Examine the details of the associated event log entry to determine the potential cause of the error, and contact Microsoft Customer Service and Support. |
UNABLE_TO_ACCESS_DEVICEUPDATER_WMI_SETTINGS
| ID | Severity | Description | Cause | Resolution |
|---|---|---|---|---|
|
65006 |
Error |
The system is unable to access Device Update Service Windows Management Instrumentation (WMI) settings, and Device Update Service will stop running. |
Permissions may not be configured correctly, or Device Update Service may not be installed correctly. |
Ensure that the permissions have been configured correctly, as described in “Accounts and Permissions Requirements” in the Office Communications Server 2007 R2 Planning and Architecture Guide. If permissions have been configured correctly and you continue to get this error, reinstall Office Communications Server 2007 R2 (Standard Edition) or re-run the Enterprise Pool Wizard (Enterprise Edition). |
DEVICEUPDATER_WMI_SETTINGS_CHANGED
| ID | Severity | Description | Cause | Resolution |
|---|---|---|---|---|
|
65007 |
Informational |
WMI settings have been changed. |
WMI settings have been changed. If you make a configuration change to Device Update Service, this event should appear in the event log within approximately five minutes. |
If you do not see either the expected event or the configuration change take effect, it may mean that the link between WMI and Device Update Service is not functioning. To correct the problem, restart the service by using IISRESET. |