The new Team Call feature in Office Communications Server 2007 R2 makes it possible to forward incoming calls to a defined team. When a team-call group receives a forwarded call, each member’s phone rings, and all members can see who forwarded the call. When a team member answers the call, the phones of all other members stop ringing.
Required Components
The following list describes the components that are required to implement the Team Call feature:
-
Office Communicator 2007 R2: The Team Call feature is
available in the
Call-Forwarding Settingsdialog box. You can set up a group
of contacts, referred to as a team-call group, who can answer your
incoming calls.
-
Enterprise Voice: Users must be enabled for Enterprise Voice
in order to be members of a team-call group.
Deployment Process
This section describes the Team Call deployment process.
| Phase | Documentation |
|---|---|
|
Deploy Office Communicator 2007 R2. |
|
|
Have each user set up a group of contacts who can answer his or her incoming phone calls. |
”Chapter 17: Team Call” of the
Microsoft Office Communicator 2007 R2 Getting Started Guide,
which is available at
|