The new Call Delegation feature in Office Communications Server 2007 R2 enables managers to delegate phone-call handling to one or more administrative assistants or other delegates. When a delegate answers a call, the manager is notified that the call has been answered, and the name of the delegate who answered is provided.

Working in Microsoft Office Communicator 2007 R2, a manager selects a delegate from among the names in the manager’s contact list. The selected delegate uses the new Office Communications Server 2007 R2 Attendant to handle calls for the manager.

Depending on the particular permissions delegated by the manager, the assistant can perform the following tasks:

These capabilities apply only to phone calls. The assistant cannot screen IM, IM conferences, or data-only calls.

The manager can also configure the following options from within the Office Communicator client:

The following call-delegation topologies are supported: