Pending Area Behavior (PA)

When someone responds to your conversation by using instant messaging (IM), the pending area of the console blinks to indicate activity. However, the pending area does not blink when one or more contacts join a conference.

Conversation Templates

When members of a team-call group use the same Windows session and then log on to Communications Server 2007 R2 Attendant by using their own credentials, they share the same conversation templates and other options stored for the Windows session. Actual conversations and conversation history are not shared.

Transferring Calls

If you are a delegate making or taking a call for the manager and the manager is federated, you cannot transfer the call. Instead, the call is put on hold and you and the person being transferred receive a message that the Transfer failed. The manager will not receive a message.

Frequently Entered Number List

Numbers under the "Frequently entered number" list are stored in clear text and could be viewed by someone who has access to your computer. Do not store sensitive data in this list.

Messages that have APOSTROPHE (‘) and other Characters

If you use a US-International keyboard to type a message that contains characters such as an APOSTROPHE (‘) in Communications Server 2007 R2 Attendant, do not press the SPACEBAR after you press the APOSTROPHE key. If you do, the APOSTROPHE will not be entered in the message box.

This restriction applies to the QUOTATION MARK (“), ACCENT GRAVE(`), and TILDE (~) keys also.

Selecting a new ringtone

After selecting a new ringtone for Office Communications Server 2007 R2 Attendant, you must restart your computer for the new ringtone to take effect.

Music on Hold

You can customize the file played on Music on Hold (MoH) by converting the file into supported formats by using the Windows Media Encoder 9 Series tool available from .

Use the tool to convert the file to a WMA format, specifically Media Audio 9, 44 kHz, 16 bits, Mono, CBR, 32 kbps and then use the file for MoH. The converted file will be played over the phone only at 16 kHz, even if it was recorded as 44 kHz.