IIS is required if you want to support the Response Group Configuration Tool and the agents' sign-in and sign-out functionality.
The following IIS services must be installed if you use IIS 6.0 on Windows Server 2003:
- ASP.NET
- World Wide Web Service
The following IIS services must be installed if you use IIS 7.0 on Windows Server 2008:
- ASP.NET
- Windows Authentication
- IIS 6.0 Management Compatibility