Topic Last Modified: 2010-07-08
Microsoft Communications Server 2010 supports Enhanced 9-1-1 (E9-1-1) as part of your Enterprise Voice deployment. E9-1-1 is an emergency notification feature that associates the calling party’s telephone number with a physical address. Using this physical address or location information, the Public Safety Answering Point (PSAP) can immediately dispatch emergency services to the caller in distress. Traditional 9-1-1 service only associates an telephone with the billing address of the organization, which may not be the same location as originating emergency call (such as if an organization is located in a large building, or series of buildings). By deploying an E9-1-1 system, an organization can provide the exact location of the emergency call, such as the building, floor, and conference room, to the closest PSAP.
In order to support E9-1-1 as part of a Communications Server deployment, you must obtain E9-1-1 routing service from a certified Emergency Services Provider.
Currently, this feature is supported only for sites in North America.