[This is pre-release documentation and subject to change in future releases. This topic's current status is: Milestone-Ready]

Topic Last Modified: 2010-07-08

The Response Group application enables you to route and queue incoming calls to designated persons for special purposes, such as customer service, an internal help desk, or general telephone support for a department.

The following Response Group application features are new in Microsoft Communications Server 2010.

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Response Group Application