Topic Last Modified: 2010-07-18
You can use Windows Media Audio (.wma) file format or Wave (.wav) file format for unassigned number Announcements or for Response Group messages, on-hold music, or Interactive Voice Response (IVR) questions.
The Windows Media Audio file format requires that the Windows Media Format Runtime is installed. For details, see Hardware and Software Requirements for Call Management.
Supported WAV File Formats
All Wave files must meet the following requirements:
- 8-bit or 16-bit file
- Linear pulse code modulation (LPCM), A-Law, or mu-Law
format
- Mono or stereo
- 4MB or less
For the best performance of Wave files, a 16 kHz, mono, 16-bit Wave file is recommended.
The following table describes the supported Wave file formats.
|
Standard PCM Formats |
|
|
SAFT8kHz8BitMono |
SAFT8kHz8BitStereo |
|
SAFT8kHz16BitMono |
SAFT8kHz16BitStereo |
|
SAFT11kHz8BitMono |
SAFT11kHz8BitStereo |
|
SAFT11kHz16BitMono |
SAFT11kHz16BitStereo |
|
SAFT12kHz8BitMono |
SAFT12kHz8BitStereo |
|
SAFT12kHz16BitMono |
SAFT12kHz16BitStereo |
|
SAFT16kHz8BitMono |
SAFT16kHz8BitStereo |
|
SAFT16kHz16BitMono |
SAFT16kHz16BitStereo |
|
SAFT22kHz8BitMono |
SAFT22kHz8BitStereo |
|
SAFT22kHz16BitMono |
SAFT22kHz16BitStereo |
|
SAFT24kHz8BitMono |
SAFT24kHz8BitStereo |
|
SAFT24kHz16BitMono |
SAFT24kHz16BitStereo |
|
SAFT32kHz8BitMono |
SAFT32kHz8BitStereo |
|
SAFT32kHz16BitMono |
SAFT32kHz16BitStereo |
|
SAFT44kHz8BitMono |
SAFT44kHz8BitStereo |
|
SAFT44kHz16BitMono |
SAFT44kHz16BitStereo |
|
SAFT48kHz8BitMono |
SAFT48kHz8BitStereo |
|
SAFT48kHz16BitMono |
SAFT48kHz16BitStereo |
|
A-Law Formats |
|
|
SAFTCCITT_ALaw8kHzMono |
SAFTCCITT_ALaw8kHzStereo |
|
SAFTCCITT_ALaw11kHzMono |
SAFTCCITT_ALaw11kHzStereo |
|
SAFTCCITT_ALaw22kHzMono |
SAFTCCITT_ALaw22kHzStereo |
|
SAFTCCITT_ALaw44kHzMono |
SAFTCCITT_ALaw44kHzStereo |
|
u-Law Formats |
|
|
SAFTCCITT_uLaw_8kHzMono |
SAFTCCITT_uLaw_8kHzStereo |
|
SAFTCCITT_uLaw_11kHzMono |
SAFTCCITT_uLaw_11kHzStereo |
|
SAFTCCITT_uLaw_22kHzMono |
SAFTCCITT_uLaw_22kHzStereo |
|
SAFTCCITT_uLaw_44kHzMono |
SAFTCCITT_uLaw_44kHzStereo |
The following list contains the exact sampling frequencies required for 11kHz, 22kHz, and 44kHz files (that is, an 11000Hz file is not supported by the system):
- 11kHZ=11025Hz
- 22kHz=22050Hz
- 44kHz=44100Hz
Supported Windows Media Audio
File Formats
You can use the Windows Media Encoder 9 Series tool available from http://go.microsoft.com/fwlink/?linkid=144677 to convert a file to the Windows Media Audio format. The recommended format is Windows Media Audio 9, 44 kHz, 16 bits, Mono, CBR, 32 kbps.