Enables you to migrate Response Group configuration settings from Office Communications Server 2007 R2 to Microsoft Communications Server “14”.
Syntax
Move-CsRgsConfiguration -Source <String> -Destination <String> [-Tenant <Nullable>] |
Parameters
| Parameter | Required | Type | Description |
|---|---|---|---|
|
Source |
Required |
Fully qualified domain name |
Fully qualified domain name where the Office Communications Server 2007 R2 Response Group Service is hosted (the "copy from" location). |
|
Destination |
Required |
Full qualified domain name |
Fully qualified domain name where the Microsoft Communications Server 2010 Response Group application is to be hosted (the "copy to" location. |
|
Force |
Optional |
Switch Parameter |
Suppresses the display of any non-fatal error message that might arise when running the command. |
Detailed Description
The Response Group application provides a way for you to automatically route phone calls to entities such as a help desk or customer support line. When someone calls a designated phone number, that call can be automatically routed to the appropriate set of Response Group agents. Alternatively, the call might be routed to a set of Interactive Voice Response (IVR) queue. In that queue, the caller would be asked a series of questions ("Are you calling about an existing order?") and then, based on the answers to those questions, be given the asked-for information or be routed to a Response Group agent.
If you are currently running the Response Group Service on Office Communications Server 2007 R2 the Move-CsRgsConfiguration cmdlet provides a way for you to migrate this service to Microsoft Communications Server “14”. To migrate the service, all you need to do is call Move-CsRgsConfiguration and specify the fully qualified domain name for the 2007 R2 version of the Response Group Service (the Source) and the fully qualified domain name for the new Microsoft Communications Server version of the service (the Destination). Move-CsRgsConfiguration will then move all the configuration settings, audio files, and contact objects from 2007 R2 to Communications Server “14”. After the service has been migrated, all calls to a Response Group phone number will be handled by Microsoft Communications Server. Calls will no longer be handled by the 2007 R2 version of the service.
Return Types
Move-CsRgsConfiguration moves instances of the Microsoft.Rtc.Management.WriteableSettings.ServiceSettings from one service to another.
Examples
-------------------------- Example 1 ------------------------
 Copy Code |
|
|---|---|
Move-CsRgsConfiguration -Source atl-ocsrgs-001.litwareinc.com -Destination redmond-csrgs-001.litwareinc.com |
|
The command shown in Example 1 migrates the Response Group Service from atl-ocsrgs-001.litwareinc.com to redmond-csrgs-001.litwareinc.com.