Maintaining and Troubleshooting

Prepare to Back Up Exchange

You can create an online backup of Exchange databases to allow users access to messaging and collaboration services while the databases are being backed up. You should always make sure the account you use to log on to the server has the appropriate permissions.

In Exchange 2000, you use the Windows 2000 backup utility (NTBackup.exe) to back up Windows 2000 and Exchange 2000 data. For general information about Windows 2000 Backup, see the Windows 2000 Server documentation.

Warning   Do not use the version of NTBackup.exe included with any beta or pre-releases of Windows 2000 to back up Exchange 2000 data. When you back up Exchange 2000 data, you must use the version of NTBackup that is included with Windows 2000 or later.

To prepare to back up Exchange:

  1. For online backups, verify that services on which Exchange depends are running. If Microsoft Exchange System Attendant and Information Store Service are not running on the server you are backing up, the backup will fail. If you are using SRS and KMS, the SRS and KMS services must also be running for the backup to complete successfully.
  2. Use Exchange System Manager to verify that the databases you want to back up are mounted.
  3. Verify that the account you are logged in as has the correct permissions to perform the backup. Start Active Directory Users and Computers
    On the Start menu, point to Programs, point to Administrative Tools, and then click Active Directory Users and Computers.