Topic Last Modified: 2007-02-14

The Microsoft Exchange Analyzer Tool queries the Win32_NTLogEvent Microsoft Windows Management Instrumentation (WMI) class to determine whether an Event 7031 warning has been logged for the Service Control Manager source within the last 24 hours.

An Event 7031 warning means the specified service could not continue. The service is configured to report the number of failures and, after a specific number of failures are reported, the Service Control Manager will perform the recovery action configured for the specified service.

If the Exchange Analyzer finds that one or more of these events has been logged within the last 24 hours, the Exchange Analyzer displays an informational message.

This issue can be caused by various problems including, but not limited to, the following which are the most common:

To address this issue:

For More Information

For more information about Event 7031 warning details, see the "Events and Errors Message Center: Event Details" (http://go.microsoft.com/fwlink/?LinkId=83114)

For more information about how to obtain the latest service pack for Windows 2000 Server, see Microsoft Knowledge Base article 260910, "How to obtain the latest Windows 2000 service pack" (http://go.microsoft.com/fwlink/?linkid=3052&kbid=260910)

For more information about how to obtain the latest service pack for Exchange 2000 Server, see Microsoft Knowledge Base article 301378, "How to obtain the latest Exchange 2000 Server service pack" (http://go.microsoft.com/fwlink/?linkid=3052&kbid=301378).

For more information about how to obtain the latest service pack for Exchange Server 2003, see "Why Try Service Pack 2 for Exchange Server 2003?" (http://go.microsoft.com/fwlink/?LinkId=52073)

For more information about how to use antivirus software with Exchange Server, see the following Microsoft Knowledge Base articles:

For a list of third-party antivirus software that is available for Exchange Server, see the Exchange Server Partners: Antivirus Web site (http://go.microsoft.com/fwlink/?linkid=16226).