Applies to: Exchange Server 2013, Exchange Online

Topic Last Modified: 2012-12-16

You can include additional text in the email message that's sent when a voice mail message is received by a user who is enabled for Unified Messaging (UM) voice mail. By default, the text that's included with a voice message indicates only that the user has received a voice message. However, you can create a custom message by adding text in the When a user receives a voice message box on a UM mailbox policy. For example, the text can include information about system security policies and describe the correct way to handle voice messages in your organization. After you add the text, it will be included in each email message that's sent when UM-enabled users associated with the UM mailbox policy receive a voice message.

Note:
The custom text that accompanies a voice message is limited to 512 characters, and can include simple HTML text.

For additional management tasks related to UM mailbox policies, see UM Mailbox Policy Procedures.

What do you need to know before you begin?

  • Estimated time to complete: Less than 1 minute.

  • You need to be assigned permissions before you can perform this procedure or procedures. To see what permissions you need, see the "UM mailbox policies" entry in the Unified Messaging Permissions topic.

  • Before you perform these procedures, confirm that a UM dial plan has been created. For detailed steps, see Create a UM Dial Plan.

  • Before you perform these procedures, confirm that a UM mailbox policy has been created. For detailed steps, see Create a UM Mailbox Policy.

  • For information about keyboard shortcuts that may apply to the procedures in this topic, see Keyboard Shortcuts in the Exchange Admin Center.

Tip:
Having problems? Ask for help in the Exchange forums. Visit the forums at: Exchange Server, Exchange Online, or Exchange Online Protection.

What do you want to do?

Use the EAC to change the text included with a voice message

  1. In the EAC, navigate to Unified Messaging > UM dial plans. In the list view, select the UM dial plan you want to change, and then click Edit Edit Icon.

  2. On the UM Dial Plan page, under UM Mailbox Policies, select the UM mailbox policy you want to manage, and then click Edit Edit Icon.

  3. On the UM Mailbox Policy page > Message text, in the text box for When a user receives a voice message, enter the text you want to include in the email message that’s sent when users receive a voice message.

  4. Click Save.

Use the Shell to change the text included with a voice message

This example includes the additional text, "Do not forward voice messages to users outside this organization", with voice messages sent to users who are associated with the UM mailbox policy named MyUMMailboxPolicy.

Copy Code 
Set-UMMailboxPolicy -identity MyUMMailboxPolicy -VoiceMailText "Do not forward voice messages to users outside this organization."