Topic Last Modified: 2007-09-21
The Microsoft Exchange Server Analyzer Tool queries the Active Directory directory service proxyAddress attribute value for all user objects to determine whether there is a match for the user-specified local sender Simple Mail Transfer Protocol (SMTP) address.
If a user object proxyAddress match is found, the Exchange Server Analyzer then queries the Active Directory msExchHomeServerName attribute value of the user object to determine whether that value matches the user-specified Exchange Server name.
Finally, the Exchange Server Analyzer queries the SenderAddress property for the Exchange_MessageTrackingEntry Microsoft Windows Management Instrumentation (WMI) class under the root\MicrosoftExchangeV2 namespace to identify any messages tracked by the message tracking logs as being from the user-specified sender.
If the Exchange Server Analyzer cannot find a message tracking log entry with a senderAddress property value that matches the legacyDN or SMTP address of the user-specified sender, the Exchange Server Analyzer displays an error.
- This error indicates that one or more of the following
conditions are true:
- The user specified sender did not send any messages.
- The message tracking log retention period has elapsed and the
relevant log entries have already been deleted.
- Message Tracking is not enabled for the server.
To resolve this issue:
- Have the specified sender submit another message to the
specified recipient.
- Enable Message Tracking Center.
- Increase the message tracking log retention period or track a
more current message.
For more information about how to enable Message Tracking Center, see "How to Enable Message Tracking Center on a Server" (http://go.microsoft.com/fwlink/?LinkId=71257) in "Troubleshooting Mail Flow and SMTP" in the Exchange Server and Transport Routing Guide (http://go.microsoft.com/fwlink/?LinkID=67875).
For more information about how to use message tracking, see Microsoft Knowledge Base article 262162, "XADM: Using the Message Tracking Center to Track a Message" (http://go.microsoft.com/fwlink/?LinkId=3052&kbid=262162).