Topic Last Modified: 2012-09-13

The following table describes the Call Park user model that you can use as the basis for capacity planning requirements.

Important:
Keep in mind that, for disaster recovery capacity planning, each pool of a paired pool should be able to handle the workloads for Call Park services in both pools.

Call Park User Model

Metric Per Front End pool (with 8 Front End Servers) Per Standard Edition server

Park rate

8 per minute

1 per minute

Retrieve parked call rate

8 per minute

1 per minute

Average park duration

60 seconds

60 seconds