See Also
If Communicator displays the message "Some calls to and from people outside of the corporate network may not connect due to server connectivity issues," you can troubleshoot the issue as follows:
- In the Office Communications Server 2007 R2 Administrative
Tools snap-in, in
Global Properties(forest level), on the
Edge Serverstab, verify the following:
-
Name of the A/V Edge service.The name should be the FQDN
used for access from the internal network.
-
Authentication port.The port should be the same as the A/V
authentication port that is configured on the Edge Server, as shown
on the
Edge Interfacestab of the
Microsoft Office Communications Server 2007 R2
Propertiesdialog box (by default, 5062).
For details, see
-
Name of the A/V Edge service.The name should be the FQDN
used for access from the internal network.
- Verify that Front End Servers can resolve the FQDN that is
configured on the A/V Edge service to the internal IP address that
is configured on the
Edge Interfacestab of the
Microsoft Office Communications Server 2007 R2
Propertiesdialog box.
- Verify that the firewall allows communication from the Office
Communications Server 2007 R2 internal servers to the A/V Edge
service internal IP address on the assigned port (by default,
5062).
- Verify that the Access Edge service is running and connected.
- Verify, on the Edge Server, that the external interface of the
A/V Edge service that is shown on the
Edge Interfacestab of the
Microsoft Office Communications Server 2007 R2
Propertiesdialog box is configured with a publicly routable IP
address.
- Verify the configuration of the A/V Edge service on the
Generaltab of the pool-level
A/V Conferencing Server Propertiesdialog box, including the
configuration of the FQDN, IP address, SIP listening port, and
media port range.
- Verify the configuration of the A/V Edge service on the
Generaltab of the pool-level
A/V Conferencing Server Propertiesdialog box, including the
configuration of the FQDN, IP address, SIP listening port, and
media port range.