See Also
If a user cannot make outbound calls through the PSTN gateway, you can troubleshoot the issue as follows:
- Verify that phone numbers are being translated properly. You
can use the
Translation
Pattern and Regex Validationtool to verify that the number is
being properly translated. You can use
Route
Helperto verify that the existing policy and routing rules are
properly configured for the call to reach the Mediation Server. You
can also turn on the
TranslationApplicationtraces in the
Logging
Toolto help determine the following:
- Phone numbers are normalized correctly.
- Regular expressions are translated correctly.
- Location profile for the caller is correct.
- Phone numbers are normalized correctly.
- Verify that the routing regular expression is correct. You can
turn on
OutboundRoutingtracing in the Logging Tool to determine
whether the regular expression is selecting the proper route.
- Verify that the Mediation Servers and Enterprise Voice gateways
are connected and available by using the
VoIP Test
Set.
- Verify that the call is traversing Office Communications Server
and that it is being presented to the Mediation Server and to the
PSTN gateway. For details, see
Network Issues
from the Mediation Server to the PSTN.
- Verify that the global or per-user voice policies allow the
phone usage that you intend to authorize and that the policies
authorize use of the route from a user's Front End Server to the
PSTN. For details, see
- In the Office Communications Server 2007 R2 Administrative
Tools snap-in, verify the configuration of a default location
profile. For details about how to assign a default location profile
for an Enterprise pool or Standard Edition server, see
- Check the Office Communications Server event log in
Event
Viewerfor failures with a source OCS Outbound Routing or OCS
Translation Service.