Topic Last Modified: 2010-07-14

When planning to deploy IP phones in an enterprise, use this checklist to guide you through the process.

Confirm Prerequisites

• Start Web Services. (See Start or Stop Communications Server Services, in the Communications Server Control Panel Help.)
  
  
• Enable Enterprise Voice for users. (See Deploying the Enterprise Voice Workload, in the Deployment Guide.)
  
  
• Deploy the mediation server/gateways for telephony. (See Deploying the Enterprise Voice Workload, in the Deployment Guide)
  
  
• Set up your network for external access, if you’re allowing it. (See System and Infrastructure Requirements for Devices, in the Planning Guide.)
  
  
• Identify and purchase the devices that you want to deploy. (See Choosing New Devices, in the Planning Guide.)
  
  
• Identify the information that users can read to guide them through setup, and use and the medium through which the information will be delivered. (See your UC Connect site for end user training and documentation.)
  
  

Perform Pre-Deployment Tasks

• Create the required DNS and DHCP records. (See System and Infrastructure Requirements for Devices, in the Planning Guide.)
  
  
• Set up or adjust dial plans, voice policies, and outbound call routes for users. (See Create a Dial Plan and Configuring Voice Policies, PSTN Usage Records, and Voice Routes, in the Communications Server Control Panel Help.)
  
  
• Configure common area phones, if deploying them. (See Provisioning Phones.)
  
  
• Set up test devices. (See Add a Device to Test Update Functionality, in the Communications Server Control Panel Help.)
  
  
• Download the latest firmware updates from Microsoft.com, and deploy them to test devices. (See View Software Updates for Devices in Your Organization, in the Communications Server Control Panel Help.)
  
  

Provision and Prepare Users

• Run a script to verify that users are enabled correctly for Enterprise Voice, if you’re using it. For a list of all enabled users, at the command prompt, type Get-CsUser | Where-Object {$_.EnterpriseVoiceEnabled –eq $True} | Select Identity, EnterpriseVoiceEnabled. For a list of all users that includes information about which users are enabled, at the command prompt, type Get-CsUser | select DisplayName, EnterpriseVoiceEnabled.
  
  
• Set the in-band policies, with logging levels, for devices. (See Modify Settings for Log Files of Device Update Activity, in the Communications Server Control Panel Help.)
  
  
• Assign user PIN or credentials. The user's PIN can be configured by an administrator or set by the user. An administrator can set the PIN from Communications Server 2010 Control Panel or from Office Communications Server Management Shell (Set -CSClientPIN). (See Set-CsClientPin, in the RTCCmdlets.chm, or, Set a User's Dial-in Conferencing PIN in in the Communications Server Control Panel Help.) A user can set the PIN by visiting the Dial-in Conferencing Settings and PIN Management page.
  
  
• Ensure that users can access the end-user documentation that you are providing. (See the Devices section on your UC Connect site for end user training and documentation.)
  
  

Set up Devices

• Give the user the device and documentation. (See the Devices section on your UC Connect site for end user training and documentation.)
  
  
• Check call detail recording (CDR) to make sure that the user has received and made calls and successfully logged in, while in the corporate environment. (See Call Detail Recording (CDR) Database Schema, in the OCS_14_ITPro.chm.)
  
  
• Check CDR to make sure that the user has successfully logged in, while in the corporate environment.
  
  

Support and monitor the deployment

• Use Quality of Experience (QoE) reports. (See Quality of Experience (QoE) Database Schema, in the OCS_14_ITPro.chm.)
  
  
• Generate IP Phone Inventory reports. (In Monitoring Server Reports).
  
  
• Use other monitoring tools, including CDR reports. (See Call Detail Recording (CDR) Database Schema, in the OCS_14_ITPro.chm.)
  
  

Note:
Note that this guide covers how to provision and prepare users on the Polycom CX600, Polycom CX500, Aastra 6725ip, and Aastra 6121ip phone. For more information on the checklist, see Planning for Devices, in the Planning Guide.