Applies to: Exchange Server 2010 SP3, Exchange Server 2010 SP2
Topic Last Modified: 2011-04-28
After you install the Unified Messaging server role on a computer running Microsoft Exchange Server 2010 and enable and configure Unified Messaging, you can use multiple diagnostic tests and a software-based telephone application to test telephony connectivity and the operation of the Unified Messaging server. This topic gives you information about the diagnostic tests for testing a Unified Messaging server.
There are three diagnostic tests that can be used to test the functionality of an Exchange 2010 Unified Messaging system and a Unified Messaging server: Local, Local with a TUILogon, and Remote. The Test-UMConnectivity cmdlet can be used to check connectivity to Unified Messaging servers in several ways, depending on the parameters used with the cmdlet. For testing Unified Messaging functionality, you can use these tests:
- Local The Test-UMConnectivity
cmdlet verifies Voice over IP (VoIP) communication with the Unified
Messaging server running on the same local computer.
- Local with TUILogon The
Test-UMConnectivity cmdlet tries to establish VoIP
communication with the Unified Messaging server running on the same
computer. If it connects, it tries to sign in to one or more
UM-enabled mailboxes by sending the extension number and PIN of the
mailbox. If the –TUILogon parameter is supplied, the
following parameter values must also be supplied for the test to
complete successfully. You must supply the following parameters
with the appropriate information for the test mailbox:
- –Phone This parameter must contain the
extension number for the test mailbox.
- –PIN This parameter must contain the
PIN of the UM-enabled mailbox.
- –UMDialPlan This parameter must contain
the dial plan associated with the test mailbox.
If the –TUILogonAll parameter is supplied with the Test-UMConnectivity cmdlet, the Test-UMConnectivity cmdlet will try to log on to each Client Access server connectivity test mailbox created using the New-TestCasConnectivityUser.ps1 script in the current Active Directory site.
- –Phone This parameter must contain the extension number for the test mailbox.
- Remote The Test-UMConnectivity
cmdlet tries to connect to a remote Unified Messaging server by
placing a call through an IP gateway. After it connects, it
performs connectivity checks on the remote Unified Messaging server
and the media paths.
Note: If you receive the following message, you should restart the Microsoft Exchange Unified Messaging service because it has stopped or is not responding: "The Test-UMConnectivity task encountered an error while trying to make a call. Details: Unable to establish a connection."