Applies to: Exchange Server 2010 SP3, Exchange Server 2010 SP2

Topic Last Modified: 2012-07-23

You can configure the matched name selection method for a Unified Messaging (UM) dial plan in Microsoft Exchange Server 2010. The matched name selection method is used by Unified Messaging to differentiate between users who have the same or similar names. When a caller or an Outlook Voice Access user is prompted to enter letters to find a particular user, sometimes more than one name matches the caller's input. You can use one of the available methods for providing the caller with more information to help them locate the user they're trying to reach.

You can set the matched name selection method on UM dial plans and UM auto attendants. When a UM auto attendant is created, it inherits the matched name selection method from the dial plan associated with the auto attendant. By default, the matched name selection method isn't configured for dial plans.

Looking for other management tasks related to UM dial plans? Check out Managing UM Dial Plans.

Prerequisites

A UM dial plan has been created. For detailed steps, see Create a UM Dial Plan.

Use the EMC to configure the matched name selection method on a UM dial plan

You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "UM dial plans" entry in the Unified Messaging Permissions topic.

  1. In the console tree, navigate to Organization Configuration > Unified Messaging.

  2. In the work pane, click the UM Dial Plans tab.

  3. Select the dial plan you want to modify, and then, in the action pane, click Properties.

  4. On the Features tab, under Matched name selection method, select from one of the following:

    • Title   The dial plan operator or auto attendant will include each user's title when matches are listed.

    • Department   The dial plan operator or auto attendant will include each user's department when matches are listed.

    • Location   The dial plan operator or auto attendant will include each user's location when matches are listed.

    • None   No additional information will be given when matches are listed. By default, this method is selected.

    • Prompt For Alias   The dial plan operator or auto attendant will prompt the caller for the user's e-mail alias.

  5. Click OK to save your changes.

Use the Shell to configure the matched name selection method on a UM dial plan

You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "UM dial plans" entry in the Unified Messaging Permissions topic.

This example sets the matched name selection method to prompt for the user's alias on a UM dial plan named MyDialPlan.

Copy Code 
Set-UMDialplan -Identity MyDialPlan -MatchedNameSelectionMethod PromptForAlias

This example sets the matched name selection method to Department on a UM dial plan named MyDialPlan.

Copy Code 
Set-UMDialplan -Identity MyDialPlan -MatchedNameSelectionMethod Department

For more information about syntax and parameters, see Set-UMDialplan.

Other Tasks

After you configure the matched name selection method on a UM dial plan, you may also want to: