Applies to: Exchange Server 2010 SP3, Exchange Server 2010 SP2

Topic Last Modified: 2012-07-23

You can configure the matched name selection method setting on the auto attendant's Features tab, or you can leave the default setting on the auto attendant and then configure this setting on the dial plan associated with the auto attendant. By default, an auto attendant can't disambiguate between two or more users who have the same name because the default setting for the matched name selection method on the dial plan is set to None.

Note:
For the matched name selection method to work correctly, you must populate the title, department, and location boxes on the recipients in your Microsoft Exchange organization.

Looking for other management tasks related to UM auto attendants? Check out Managing UM Auto Attendants.

Prerequisites

  • A UM dial plan has been created.

  • A UM auto attendant has been created.

Use the EMC to configure the matched name selection method on a UM auto attendant

You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "UM auto attendants" entry in the Unified Messaging Permissions topic.

  1. In the console tree, navigate to Organization Configuration > Unified Messaging.

  2. In the work pane, on the UM Auto Attendants tab, select the UM auto attendant you want to manage, and then click Properties in the action pane.

  3. On the dial plan Properties page, on the Features tab, under Matched name selection method, select one of the following values:

    • Title   The auto attendant will include each user's title when it lists matches.

    • Department   The auto attendant will include each user's department when it lists matches.

    • Location   The auto attendant will include each user's location when it lists matches.

    • None   The auto attendant won't include any additional information when it lists matches.

    • Prompt For Alias   The auto attendant will prompt the caller for the user's alias.

    • Inherit from dial plan   The auto attendant will use the default setting from the dial plan associated with the auto attendant.

  4. Click OK to save your changes.

Use the Shell to configure the matched name selection method on a UM auto attendant

You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "UM auto attendants" entry in the Unified Messaging Permissions topic.

This example sets the matched name selection method to Prompt for Alias for a UM auto attendant named MyUMAutoAttendant.

Copy Code 
Set-UMAutoAttendant -Identity MyUMAutoAttendant -MatchedNameSelectionMethod PromptForAlias

This example sets the matched name selection method to the title of the users, enables name lookups, and enables callers that dial into the auto attendant to press * to be presented with the Outlook Voice Access welcome greeting for a UM auto attendant named MyUMAutoAttendant.

Copy Code 
Set-UMAutoAttendant -Identity MyUMAutoAttendant -MatchedNameSelectionMethod Title -NameLookupEnabled $true -StarOutToDialPlanEnabled $true

For more information about syntax and parameters, see Set-UMAutoAttendant.

Other Tasks

After you configure the matched name selection method setting on the auto attendant, you may also want to Configure the Matched Name Selection Method on a UM Dial Plan.