Applies to: Exchange Server 2010 SP3, Exchange Server 2010 SP2
Topic Last Modified: 2012-07-23
You can enable a Unified Messaging (UM) auto attendant in Microsoft Exchange Server 2010. By default, when a UM auto attendant is created, the status of the UM auto attendant is set to enabled. After you create the UM auto attendant, you can control its status using the status variable. If the status of a UM auto attendant is disabled, you'll have to enable the UM auto attendant so it can answer incoming calls.
Looking for other management tasks related to UM auto attendants? Check out Managing UM Auto Attendants.
Prerequisites
- A UM dial plan has been created. For detailed steps, see
Create a UM Dial
Plan.
- A UM auto attendant has been created. For detailed steps, see
Create a UM Auto
Attendant.
Use the EMC to enable a UM auto attendant
You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "UM auto attendants" entry in the Unified Messaging Permissions topic.
- In the console tree, navigate to Organization
Configuration > Unified Messaging.
- In the work pane, click the UM Auto Attendants tab.
- Select the auto attendant object you want to enable.
- In the action pane, click Enable.
Use the Shell to enable a UM auto attendant
You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "UM auto attendants" entry in the Unified Messaging Permissions topic.
This example enables the UM auto attendant named
MyUMAutoAttendant to answer incoming calls.
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Enable-UMAutoAttendant -Identity MyUMAutoAttendant |
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For more information about syntax and parameters, see Enable-UMAutoAttendant.
Other Tasks
After you enable a UM auto attendant, you may also want to: