Applies to: Exchange Server 2010 SP3, Exchange Server 2010 SP2

Topic Last Modified: 2012-07-23

When you create a dial plan, you can configure the primary and secondary dial by name methods. These dial by name methods are used by callers use to look up names when they want to locate and contact a user when they call into an Outlook Voice Access number or when they call into a UM auto attendant that's associated with the dial plan. Callers can use either touchtone inputs or voice inputs to locate a UM-enabled user.

Note:
None isn't an available option for the dial by name primary method. When None is selected for the dial by name secondary method, only the dial by name primary method will be available to callers.

Looking for other management tasks related to UM dial plans? Check out Managing UM Dial Plans.

Prerequisites

A UM dial plan has been created. For detailed steps, see Create a UM Dial Plan.

Use the EMC to change the primary dial by name method

You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "UM dial plans" entry in the Unified Messaging Permissions topic.

  1. In the console tree, navigate to Organization Configuration > Unified Messaging.

  2. In the work pane, on the UM Dial Plans tab, select the UM dial plan you want to manage, and then click Properties in the action pane.

  3. On the dial plan Properties page, on the Settings tab, select from the following options in the drop-down list next to Dial by name primary method:

    • Last First (default)

    • First Last

    • SMTP Address

  4. Click OK to save your changes.

Use the Shell to change the primary dial by name method

You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "UM dial plans" entry in the Unified Messaging Permissions topic.

This example sets the primary dial by name method to FirstLast. This enables callers who call the Outlook Voice Access number or a UM auto attendant associated with the dial plan to search for a UM-enabled user by their first and then last name.

Copy Code 
Set-UMDialPlan -Identity MyUMDialPlan -DialByNamePrimary FirstLast

This example sets the primary dial by name method to LastFirst. This enables callers who call the Outlook Voice Access number or a UM auto attendant associated with the dial plan to search for a UM-enabled user by their last and then first name.

Copy Code 
Set-UMDialPlan -Identity MyUMDialPlan -DialByNamePrimary LastFirst

This example sets the primary dial by name method to SMTP address. This enables callers who call the Outlook Voice Access number or a UM auto attendant associated with the dial plan to search for a UM-enabled user by their SMTP address.

Copy Code 
Set-UMDialPlan -Identity MyUMDialPlan -DialByNamePrimary SMTPAddress

For more information about syntax and parameters, see Set-UMDialplan.

Other Tasks

After you've configured the dial by name primary method, you may also want to: