Applies to: Exchange Server 2010 SP3, Exchange Server 2010 SP2

Topic Last Modified: 2011-04-28

The Customer Experience Improvement Program (CEIP) collects anonymous information about how you use Microsoft Exchange 2010 and the problems that you might encounter. You can choose a level of participation. For example, you can choose to opt-out either your entire organization or just specific servers. If you decide not to participate in the CEIP, the servers are opted-out automatically.

You can join the CEIP during installation of Exchange 2010, or you join and specify your participating servers after you've set up your organization. For more information about the program, see Microsoft Customer Experience Program FAQ.

What Do You Want to Do?

Use the EMC to opt-in or opt-out of the CEIP

You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "Exchange server configuration settings" entry in the Exchange and Shell Infrastructure Permissions topic.

  1. In the console tree, navigate to the Microsoft Exchange On-Premises node.

  2. In the result pane, navigate to Customer Feedback Options > Customer Experience Improvement Program.

  3. On the Customer Experience Improvement Program page, read the information about the CEIP and then complete the following settings:

    • The industry that best represents your organization   Use the corresponding drop-down box to select the industry that best represents your organization.

    • Join the Exchange Customer Experience Improvement Program   Select this option to join CEIP. If you select this option, select the participating servers later in this procedure.

    • I don't want to join the program at this time   If you select this option, your organization will not participate in the program and the Servers Opted in for the CEIP Program list box will be disabled.

    • Servers Opted in for the CEIP Program   Click Add to add servers to the program, or select servers from the list box and then click Remove (X) to remove servers from the program.

  4. When you click Add, the Select Exchange Server dialog appears. Highlight each server that you want to add to the program, and then click OK for each server.

  5. Click Apply on the Customer Experience Improvement Program page.

  6. On the Completion page, the Summary states whether the operation was successful. The summary also displays the Exchange Management Shell command that was used to perform this procedure.

  7. Click Finish.

Use the Shell to opt-in or opt-out of the CEIP

You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "Exchange server configuration settings" entry in the Exchange and Shell Infrastructure Permissions topic.

This example joins your organization to the CEIP and identifies the industry that is relevant for your organization. In this example, the industry used is Hospitality.

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Set-OrganizationConfig -Industry 'Hospitality' -CustomerFeedbackEnabled $true

This example opts-out your entire organization from the CEIP.

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Set-OrganizationConfig -CustomerFeedbackEnabled $false

This example opts-in an Exchange server to the CEIP. In this example, the server name is SERVER01.

Note:
The organization must be joined to the CEIP before you can opt-in any servers.
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Set-ExchangeServer -Identity 'SERVER01' -CustomerFeedbackEnabled $true

This example opts-out an Exchange server from the CEIP. In this example, the server name is SERVER01.

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Set-ExchangeServer -Identity 'SERVER01' -CustomerFeedbackEnabled $false

For detailed syntax and parameter reference, see the following topics: