By using keyboard shortcuts in the Exchange Management Console, you can quickly accomplish the following common tasks.

Outlook Voice Access provides blind and low-vision users another way to access their e-mail and calendar. Outlook Voice Access allows Unified Messaging-enabled users to retrieve e-mail messages from their Exchange 2010 mailbox by using an analog, digital, or mobile telephone. They can then interact with their mailbox by using touchtone or voice commands. They can read e-mail, listen to voice messages, interact with their Microsoft Office Outlook calendar, access their personal contacts, and manage personal options, for example, configuring their Outlook Voice Access PIN or recording their voice mail recordings. For more information about using Outlook Voice Access, see Outlook Voice Access Quick Start Guide.

The light version of Outlook Web App is optimized for accessibility, such as for users who are blind or have low vision. The light version provides fewer features and is faster for some operations. Users may prefer the light version if they're on a slow connection or using a computer with unusually strict browser security settings. The light version can be used with almost any browser and has the same features across all browsers.

By using the following keyboard shortcuts in Help, you can quickly accomplish many common tasks.

Every figure in Exchange 2010 Help, including screenshots, diagrams, flow charts, and other figures, has associated alternate text. Users who have difficulty viewing figures can pause the cursor on the figure to read the alternate text. The alternate text describes what is illustrated in the figure.

The Windows operating system has many built-in accessibility features that are useful for individuals who have difficulty typing or using a mouse, are blind or have low vision, or who are deaf or hard-of-hearing. The features are installed during Setup. For more information about these features, see Help in Windows and Microsoft Accessibility.

• Free Step-by-Step Tutorials   Microsoft offers a series of step-by-step tutorials that provide detailed procedures for adjusting the accessibility options and settings on your computer. This information is presented in a side-by-side format so that you can learn how to use the mouse, the keyboard, or a combination of both.
  
  To find step-by-step tutorials for Microsoft products, see Microsoft Accessibility.
  
  
• Assistive Technology Products for Windows   A wide variety of assistive technology products are available to make computers easier to use for people with disabilities. You can search a catalog of assistive technology products that run on Windows at Microsoft Accessibility.
  
  If you use assistive technology, be sure to contact your assistive technology vendor before you upgrade your software or hardware to check for possible compatibility issues.
  
  

If you have difficulty reading or handling printed materials, you can obtain the documentation for many Microsoft products in more accessible formats. You can obtain an index of accessible product documentation at Microsoft Accessibility.

In addition, you can obtain additional Microsoft publications from Recording for the Blind & Dyslexic, Inc (RFB&D). RFB&D distributes these documents to registered, eligible members of their distribution service. For information about the availability of Microsoft product documentation and books from Microsoft Press, contact RFB&D.

If you're deaf or hard-of-hearing, complete access to Microsoft product and customer services is available through a text telephone (TTY/TDD) service:

• For customer service, contact Microsoft Sales Information Center at (800) 892-5234 between 6:30 A.M. and 5:30 P.M. Pacific Time, Monday through Friday, excluding holidays.
  
  
• For technical assistance in the United States, contact Microsoft Product Support Services at (800) 892-5234 between 6:00 A.M. and 6:00 P.M. Pacific Time, Monday through Friday, excluding holidays. In Canada, dial (905) 568-9641 between 8:00 A.M. and 8:00 P.M. Eastern Time, Monday through Friday, excluding holidays.
  
  

Microsoft Support Services are subject to the prices, terms, and conditions in place at the time the service is used. For more information, see Microsoft Support.