Applies to: Exchange Server 2010 SP3, Exchange Server 2010 SP2

Topic Last Modified: 2011-03-19

The Microsoft Exchange 2010 UM Troubleshooting Tool is an Exchange Management Shell cmdlet named Test-ExchangeUMCallFlow. You can use the cmdlet to diagnose configuration errors specific to call answering scenarios and to test whether voice mail is functioning correctly in both on-premises and cross-premises Microsoft Exchange Server 2010 Service Pack 1 (SP1) UM deployments. You can use this cmdlet in deployments with Microsoft Office Communications Server 2007 R2 or Microsoft Lync Server 2010 or in UM deployments with IP gateways or IP PBXs.

The UM Troubleshooting tool can be installed on a local Unified Messaging server or on another 64-bit computer.


The UM Troubleshooting tool requires that the following components be installed on a computer running Windows 7, Windows Vista, or the 64-bit edition of Windows Server 2008 before the tool is installed:

Install the UM Troubleshooting Tool

  1. Download the Unified Messaging Troubleshooting Tool from the Microsoft Download Center, and then double-click the MicrosoftExchange2010UMTroubleshootingTool.msi installation folder.

  2. On the Welcome to the Microsoft Exchange 2010 UM Troubleshooting Tool Setup Wizard page, click Next.

  3. On the End-User License Agreement page, review the software license terms, and if you agree, click I accept the terms in the license agreement and then click Next.

  4. On the Select Installation Folder page, verify the path to the installation folder and click Next.

  5. On the Confirm Installation page, click Next to start installation.

  6. On the Installation Complete page, click Close.

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