Applies to: Exchange Server 2010 SP3, Exchange Server 2010 SP2
Topic Last Modified: 2012-07-23
You can enable your Microsoft Exchange Server 2010 Unified Messaging (UM) auto attendant for Automatic Speech Recognition (ASR). After you speech-enable a UM auto attendant, callers can respond verbally to auto attendant prompts and move through the menu system of the auto attendant. By default, an auto attendant isn't speech-enabled when you create it. After you speech-enable the auto attendant, callers can use only voice commands to navigate the auto attendant menu system, and touchtone inputs can't be used.
Although it isn't required, we recommend that you configure a dual tone multi-frequency (DTMF) fallback auto attendant for each speech-enabled auto attendant so callers can use touchtone inputs if the speech-enabled auto attendant doesn't recognize or understand the words they say. If a DTMF fallback auto attendant is configured, callers can use DTMF inputs, also known as touchtone inputs, to navigate the auto attendant menu system, spell a user's name, or use a custom menu prompt. We don't recommend that you speech-enable a DTMF fallback auto attendant.
Looking for other management tasks related to UM auto attendants? Check out Managing UM Auto Attendants.
Prerequisites
- A UM dial plan has been created. For detailed steps, see
Create a UM Dial
Plan.
- A UM auto attendant has been created. For detailed steps, see
Create a UM Auto
Attendant.
Use the EMC to speech-enable a UM auto attendant
You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "UM auto attendants" entry in the Unified Messaging Permissions topic.
- In the console tree, navigate to Organization
Configuration > Unified Messaging.
- In the work pane, click the UM Auto Attendants tab.
- Select the auto attendant you want to modify, and then, in the
action pane, click Properties.
- On the General tab, select Auto attendant is
speech-enabled.
- Click OK to save your changes.
Use the Shell to speech-enable a UM auto attendant
You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "UM auto attendants" entry in the Unified Messaging Permissions topic.
This example enables ASR on a UM auto attendant named
MySpeechEnabled AA.
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Set-UMAutoAttendant -Identity MySpeechEnabledAA -SpeechEnabled $true |
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For more information about syntax and parameters, see Set-UMAutoAttendant.
Other Tasks
After you speech-enable a UM auto attendant, you may also want to: