Applies to: Exchange Server 2010 SP3, Exchange Server 2010 SP2

Topic Last Modified: 2012-07-23

You can configure Automatic Speech Recognition (ASR) for a Microsoft Exchange Server 2010 user who's enabled for Unified Messaging. When ASR is enabled on the mailbox of an Outlook Voice Access user, the user can move through the mailbox menus using voice commands. If ASR is disabled, the user must use dual tone multi-frequency (DTMF), also known as touchtone, inputs to move through the menus.

Looking for other management tasks related to UM users? Check out Managing Unified Messaging Users.

Prerequisites

Use the EMC to configure ASR for a UM-enabled user

You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "UM mailboxes" entry in the Unified Messaging Permissions topic.

  1. In the console tree, click Recipient Configuration.

  2. In the result pane, select the user's mailbox that you want to view.

  3. In the action pane, click Properties.

  4. On the Mailbox Features tab, click Unified Messaging, and then click Properties.

  5. On the Unified Messaging Properties page, select Enable for Automatic Speech Recognition.

  6. Click OK to accept your changes.

Use the Shell to configure ASR for a UM-enabled user

You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "UM mailboxes" entry in the Unified Messaging Permissions topic.

This example enables Automatic Speech Recognition (ASR) for a UM-enabled user named Tony.

Copy Code 
Set-UMMailbox -Identity tony@contoso.com -AutomaticSpeechRecognitionEnabled $true

For more information about syntax and parameters, see Set-UMMailbox.

Other Tasks

After you configure ASR for a UM-enabled user, you may also want to: