Specify the Text to Display for E-Mail Clients that Don't Support Windows Rights Management on a UM Mailbox Policy

Applies to: Exchange Server 2010 SP3, Exchange Server 2010 SP2

Topic Last Modified: 2012-07-23

You can specify the text that will be sent to a called party when they receive a protected voice message but their e-mail client doesn't support Active Directory Rights Management Services (AD RMS), shown in the user interface as Windows Rights Management, and they're not using Outlook Voice Access to access the message. This text is set on the UM mailbox policy.

Protected Voice Mail can only be accessed by e-mail clients that support Windows Rights Management or when a Unified Messaging–enabled user uses Outlook Voice Access to access a protected voice message.

Protected Voice Mail is encrypted. When a voice message is protected:

The message is marked as Private in Microsoft Office Outlook and in Outlook Web App.
The voice message can only be opened by the intended recipient of the voice message.
The recipient can reply to the voice message, but can't forward it to someone who wasn't included on the original voice message.

If a protected voice message is sent to someone whose e-mail client doesn't support Windows Rights Management and isn't accessing the message using Outlook Voice Access, an e-mail message will be sent to them that includes the text you specify. This text should include instructions about what the called party should do to be able to receive the protected voice message.

Looking for other management tasks related to UM mailbox policies? Check out Managing UM Mailbox Policies.

Prerequisites

A UM dial plan has been created. For detailed steps, see Create a UM Dial Plan.
A UM mailbox policy has been created. For detailed steps, see Create a UM Mailbox Policy.

Use the EMC to specify the text to display for e-mail clients that don't support Windows Rights Management

You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "UM mailbox policies" entry in the Unified Messaging Permissions topic.

In the console tree, navigate to Organization Configuration > Unified Messaging.
In the work pane, on the UM Mailbox Policies tab, select the UM mailbox policy you want to manage, and then click Properties in the action pane.
On the UM mailbox policy Properties page, on the Protected Voice Mail tab, next to Specify the text to display to voice mail recipients who have e-mail clients that don't support Windows Rights Management, type the text that you want to display.
Click OK to save your changes.

Use the Shell to specify the text to display for e-mail clients that don't support Windows Rights Management

You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "UM mailbox policies" entry in the Unified Messaging Permissions topic.

This example specifies the text to display to users associated with the UM mailbox policy named MyUMMailboxPolicy who have e-mail clients that don't support Windows Rights Management.

	Copy Code
Set-UMMailboxPolicy -identity MyUMMailboxPolicy -ProtectedVoiceMailText "Your e-mail client software does not support Protected Voice Mail. Please contact the Help Desk."

For more information about syntax and parameters, see Set-UMMailboxPolicy.

Other Tasks

After you specify the text to display for e-mail clients that don't support Active Directory Rights Management Services (AD RMS) on a UM mailbox policy, you may also want to: