Applies to: Exchange Server 2010 SP3, Exchange Server 2010 SP2

Topic Last Modified: 2012-07-23

You can enable a custom welcome greeting on a Microsoft Exchange Server 2010 Unified Messaging (UM) dial plan. By default, each dial plan uses a system prompt or .wav file for its default welcome greeting. However, you can create a custom .wav file or custom prompt to use for the welcome greeting, and then enable the welcome greeting to be played to callers, including Outlook Voice Access users who dial in to a subscriber access number.

However, you might want to change this default welcome greeting and instead provide an alternative welcome greeting that's specific to your company, such as, "Welcome to Outlook Voice Access for Woodgrove Bank." To do this, you record the customized welcome greeting and save it as a .wav file. Then you configure the dial plan to use the customized welcome greeting.

Looking for other management tasks related to UM dial plans? Check out Managing UM Dial Plans.

Prerequisites

A UM dial plan has been created. For detailed steps, see Create a UM Dial Plan.

Use the EMC to enable a custom welcome greeting

You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "UM dial plans" entry in the Unified Messaging Permissions topic.

  1. In the console tree, navigate to Organization Configuration > Unified Messaging.

  2. In the work pane, on the UM Dial Plans tab, select the UM dial plan that you want to manage.

  3. In the action pane, click Properties.

  4. On the dial plan Properties page, on the Subscriber Access tab, under Welcome greeting, click Modify.

  5. On the Welcome Greeting page, under Welcome greeting, click Use custom greeting file, and then click Browse to locate the file that you want to use for your custom welcome greeting file.

  6. Click OK to save your changes.

Use the Shell to enable a custom welcome greeting

You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "UM dial plans" entry in the Unified Messaging Permissions topic.

This example enables a welcome greeting that uses the C:\UMPrompts\welcome.wav file on a UM dial plan named MyUMDialPlan.

Copy Code 
Set-UMDialPlan -Identity MyUMDialPlan -WelcomeGreetingEnabled $true -WelcomeGreetingFilename c:\UMPrompts\welcome.wav

For more information about syntax and parameters, see Set-UMDialplan.

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