Applies to: Exchange Server 2010 SP3, Exchange Server 2010 SP2

Topic Last Modified: 2012-07-23

You can enable an informational announcement on a Microsoft Exchange Server 2010 Unified Messaging (UM) dial plan. By default, an informational announcement isn't played to callers, including Outlook Voice Access users who dial in to a subscriber access number. If you want an informational announcement to be played, you must create a .wav file to use for the informational announcement after you create a dial plan, and then enable the informational announcement on the dial plan.

You can use an informational announcement for general announcements that change more frequently than the welcome greeting does, or for announcements required by corporate compliance policies. When it's important that the whole informational announcement be heard, you can configure it to be uninterruptible. This prevents a caller from pressing a key or speaking a command to interrupt and stop the informational announcement.

Looking for other management tasks related to UM dial plans? Check out Managing UM Dial Plans.

Prerequisites

A UM dial plan has been created. For detailed steps, see Create a UM Dial Plan.

Use the EMC to enable an informational announcement

You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "UM dial plans" entry in the Unified Messaging Permissions topic.

  1. In the console tree, navigate to Organization Configuration > Unified Messaging.

  2. On the UM Dial Plans tab, select the UM dial plan that you want to manage, and then click Properties in the action pane.

  3. On the dial plan Properties page, under the Subscriber Access tab, under Informational announcement, click Modify.

  4. On the Informational Announcement page, under Informational announcement, click Informational announcement file, click Browse, and then navigate to the .wav file that you want to use for your informational announcement.

  5. (Optional) If you want to let your users interrupt the informational announcement, select the check box next to Allow informational announcement to be interrupted.

  6. Click OK to save your changes.

Use the Shell to enable an informational announcement

You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "UM dial plans" entry in the Unified Messaging Permissions topic.

This example enables an informational announcement that uses the informational.wav information announcement file on a UM dial plan named MyUMDialPlan.

Copy Code 
Set-UMDialPlan -Identity MyUMDialPlan -InfoAnnouncementEnabled $true-InfoAnnouncementFilename c:\UMGreetings\informational.wav

For more information about syntax and parameters, see Set-UMDialplan.

Other Tasks

After you enable an informational announcement, you may also want to: