Applies to: Exchange Server 2010 SP3, Exchange Server 2010 SP2
Topic Last Modified: 2012-07-23
You can enable directory lookups so that callers who call in to a Unified Messaging (UM) auto attendant can look up names in the directory. This setting is enabled by default. If this setting is disabled, callers won't be able to search the directory for a specific person using touchtone or voice commands.
Looking for other management tasks related to UM auto attendants? Check out Managing UM Auto Attendants.
Prerequisites
- A UM dial plan has been created. For detailed steps, see
Create a UM Dial
Plan.
- A UM auto attendant has been created. For detailed steps, see
Create a UM Auto
Attendant.
Use the EMC to enable or disable directory lookups
You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "UM auto attendants" entry in the Unified Messaging Permissions topic.
- In the console tree, navigate to Organization
Configuration > Unified Messaging.
- In the work pane, on the UM Auto Attendants tab, select
the UM auto attendant.
- In the action pane, click Properties.
- In the auto attendant Properties window, click the
General tab, and then select or clear the Auto attendant
is enabled for directory lookups check box.
- Click OK to accept your changes.
Use the Shell to enable or disable directory lookups
You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "UM auto attendants" entry in the Unified Messaging Permissions topic.
This example disables directory lookups on a UM auto
attendant named MyUMAutoAttendant.
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Set-UMAutoAttendant -Identity MyUMAutoAttendant -NameLookupEnabled $false |
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For more information about syntax and parameters, see Set-UMAutoAttendant.
Other Tasks
After you enable or disable directory lookups on a UM auto attendant, you may also want to: