Applies to: Exchange Server 2010 SP3, Exchange Server 2010 SP2

Topic Last Modified: 2012-07-23

You can include additional text in the e-mail message that's sent to users when their Unified Messaging (UM) PIN is reset. You can customize the e-mail message sent to users when their UM PIN is reset by including custom text in the Text sent when a PIN is reset box on the Message Text tab.

By default, a PIN is reset by the Unified Messaging system if the number of failed logon attempts exceeds 5. Users can also reset their PINs using the UM features included with Microsoft Office Outlook 2007, the version of Outlook Web App that's included with Microsoft Exchange Server 2010, or by using Outlook Voice Access from a telephone. The customized text can include, for example, security-related information for UM-enabled users.

Note:
The text you enter in this box is limited to 512 characters.

Looking for other management tasks related to UM mailbox policies? Check out Managing UM Mailbox Policies.

Prerequisites

Use the EMC to add text to the e-mail message sent to users when their PIN is reset

You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "UM mailbox policies" entry in the Unified Messaging Permissions topic.

  1. In the console tree, navigate to Organization Configuration > Unified Messaging.

  2. On the UM Mailbox Policies tab, select the UM mailbox policy you want to manage, and then click Properties in the action pane.

  3. On the mailbox policy Properties page, on the Message Text tab, under Text sent when a PIN is reset, enter the text you want to send to users when their UM PIN is reset.

  4. Click OK to save your changes.

Use the Shell to add text to the e-mail message sent to users when their PIN is reset

You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "UM mailbox policies" entry in the Unified Messaging Permissions topic.

This example includes the additional text, "Do not share your PIN with other users. Doing so may result in disciplinary action", in the e-mail message sent to users who are associated with the UM mailbox policy MyUMMailboxPolicy when their PIN is reset.

Copy Code 
Set-UMMailboxPolicy -identity MyUMMailboxPolicy -ResetPINText "Do not share your PIN with other users. Doing so may result in disciplinary action."

For more information about syntax and parameters, see Set-UMMailboxPolicy.

Other Tasks

After you add text to the e-mail message sent to users when their PIN is reset, you may also want to: