Applies to: Exchange Online
Topic Last Modified: 2013-02-22
Unified Messaging (UM) call reports provide information about the calls forwarded to or placed by UM. Use these reports to monitor, troubleshoot, and report on UM for your organization. You can access Unified Messaging call statistic reports by using the Call Statistics tool and access call logs for UM-enabled users by using the User Call Logs tool.
The reports provide aggregated statistical information about calls for Exchange servers and calls for UM-enabled users in your organization. These reports:
- Give on-premises, hybrid, and online administrators the ability
to gather statistics about the UM services and UM-enabled users in
- Provide summaries from the data that's gathered. This data can
be stored for 90 days and archived for up to two years to meet
- Verify the overall audio quality for incoming calls to Exchange
servers that are deployed.
- Easily verify the availability of the voice mail system and UM
services in the organization for a given period of time.
- Plan for Unified Messaging capacity for an on-premises or
- Verify how UM services in an organization are used over a given
period of time.
You can use the following topics to help you gather call statistics and reports and interpret those results to monitor and troubleshoot UM services in your organization:
- Review the
Voice Mail Calls in Your Organization Use the
UM Call Statistics report to monitor the availability and audio
quality of UM and to track usage for capacity planning.
- Review the
Voice Mail Calls for a User Use user call logs
to see details about the calls for a user for the last
the Audio Quality of Voice Calls in Your
Organization If your organization is
experiencing problems with the audio quality of UM calls, use the
audio quality details from the UM Call Statistics report to help
you understand what's causing the problems.
the Audio Quality of Voice Calls for a User If
a user is experiencing problems with the audio quality of UM calls,
use the audio quality details from the user call logs to help you
understand what's causing the problems.
Voice Mail Call Records Export more detailed
data to diagnose problems with audio quality or rejected calls, and
to provide information for audits or reports about your UM