Applies to: Exchange Online

Topic Last Modified: 2013-02-22

Unified Messaging (UM) call reports provide information about the calls forwarded to or placed by UM. Use these reports to monitor, troubleshoot, and report on UM for your organization. You can access Unified Messaging call statistic reports by using the Call Statistics tool and access call logs for UM-enabled users by using the User Call Logs tool.

The reports provide aggregated statistical information about calls for Exchange servers and calls for UM-enabled users in your organization. These reports:

You can use the following topics to help you gather call statistics and reports and interpret those results to monitor and troubleshoot UM services in your organization: